Customer Relationship Management System Based on Web Service
XU Jian-lin, LU Yi-ying, WU Yi-jian, Wenyun Zhao · Jisuanji gongcheng · 2009
This paper introduces the concepts of Web Service(WS) into Customer Relationship Management(CRM) system and puts forward a framework of CRM system based on WS,which effectively resolves insufficient heterogeneous compatibility and heavy workload on the server in the traditional CRM system.It elaborates on the working process of CRM system based on WS with a specific example.It summarizes the CRM system based on WS’ characteristics compared with the traditional CRM system.