Discussion on the Application of Cloud Computing in Customer Relationship Management
Yanan Chen · Modern Computer · 2011
In recent years,cloud computing as a rapidly developing information technology has been applied in many fields at home and abroad.For the purposes of customer relationship management,the birth of cloud computing has brought customer relationship management opportunities and challenges.Describes the impact of cloud computing technology to the telecommunications industry customer relationship management,on the basis of the development of cloud computing and an overview of the basic principles.And the issue that cloud computing technology in customer relationship management need to focus on.