Setting up the telephone information management system in a large enterprise
Dong Li · Telecommunications for Electric Power System · 2005
In this paper it is introduced that network technique, database technique and CTI technique are applied to set up the telephone information management system in a large enterprise. It can improve the management level and working efficiency, improve the service quality to users. The network structure, servers and the detailed functions of 8 workstations were explained, and the system expansion was analyzed in detail combined with the actual conditions.