On the Call Center Technology and Its Development
XU Qing-zheng · Journal of Jiangxi Blue Sky University · 2006
The Call Center, one of the important departments of modern enterprises, is the core of customer service and the base for enhancing customer's loyalty and managing customer relationship. As a means to communicate with the customers, its mode is changing constantly. The article introduces the basic conception of the Call Center in brief, analyzes the composition and some key technologies of it in detail, and puts forward the development direction of the Call Center.