The Development of CTI Technology and Its Application
Xin Wang · Ordnance Industry Automation · 2004
Computer telephony integration (CTI) is a new technology that digital program control exchange, DSP sound process, computer, bus and network communication were integrated. User interface database and application of computer system was combined with calling control of exchange communication system, some functions of data choice based on call, computer dialing, call surveillance, route and DSP sound process were provided. And them can realize information transfer that includes real time signal and non-real time signal about all sorts of media types.