Design and Analysis of Management and Information System for Coal Sales Based on CRM
De Li · Coal Technology · 2009
This article tries to unite the concept of CRM(customer relationship management) with traditional coal sales process,According to the actual situation and specific requirements of a small and medium-sized coal enterprises,combined with the management norms and standards of the coal industry,utilize the current popular system framework B/S(Browser/Sever) to build a model of the system architecture.describes the details of coal-based CRM sales management Information system analysis and design process combined with software engineering theory,object-oriented database as well as the principles of Web programming languages.