Optimum Design of Satisfaction Degree Assessment Data System of OPD patient Based on Relevance Analysis
Ying Li · Zhongguo weisheng jingji · 2008
The relevance analysis was carried out on questionnaire investigation data to optimize primary satisfaction degree assessment method based on problems in recurrent satisfaction degree assessment data system so that to make sure the independence between assessment data. There were about 10 assessment data system that had been established through relevance analysis of 22 primary assessment satisfaction data. They were medical technique data of doctor, waiting total assessment, service attitude of staffs in registration, receiver, pharmacy, lab and assistant, guide of OPD, environment clean and convenience in OPD. The optimum assessment data system not only maintained reliability and efficiency and also improve the practicability and applicability of assessment.