Implementation of the call center based on computer telephony integration
Feng He · Journal of Changchun Post and Telecommunication Institute · 2003
The technique for implementing the call center based on computer telephony integration is discussed. The basic problems of designing the call center are outlined. The build process of the call center is described in detail from three aspects of the architecture of the system, the realization of the hardware and the implementation of the software. The strongpoint for this technical solution is small investment, simple software development and easy software extension, which is very suitable for the call center with not big business.