Research and Implementation of Distributed Call Center CRM System
Ying Lan · Microcomputer Information · 2009
Aim at the urgent demand on customer service of small organization, this paper analyzed the information-status, presented a solution of distributed call center CRM system. System Design used Facade Pattern and SOA.The application result indicated that it has vailability, scalability and the integration about information resource or business process.It was a perfect solution of call center CRM system,which was adapted to small scale enterprise.