Research on customer maintain service system based on 3G wireless communication network
Wei Lv · Information technology newsletter · 2012
With the development of China Telecom Industry,the competition in the telecommunications enterprises has been shifted from comparative quality in the usage of network resources to differentiated quality of customer services.Improving customer satisfaction and maintaining customer relationships has become one of the effective means to enhance the core competitiveness of enterprises.To this issue,this paper proposed a new service system framework based on 3G wireless communication network for maintaining customer relationships and analyses the design ideas for the main function modes in the proposed scheme,which is benefit for telecommunications enterprises to develop the custom service under the business model with 3G.