Research on Early Warning System of Service Quality Monitoring in Power Business Hall Based on the Threshold
Shiquan Shao · Journal of Sichuan University of Science & Engineering · 2011
The individual needs of the consumers and the fierce competition in the industry require the power supply enterprise to begin to pay attention to improve service quality.As one of the best platforms displaying enterprise image,the service quality of the power business hall is particularly important.The business process in power business hall is analysed an early warning system model monitoring service quality in power business hall based on the threshold is put forward.The realization of the system is very important to understand service quality of the power business hall in time and to provide suggestion for management personnel as soon as possible,so as to improve the customers' satisfaction.