Brief Analysis of Service Remedy
XU Dan-ni · Journal of Hunan Business College · 2007
Service remedies are actions taken by an enterprise to make up the fault of certain service.Because a service product is unstable and unseparable with its supplying and consuming,servise fault is sometimes unavoidable by its supplyer when giving services to various clients,thus causing negative impressions of the enterprise in them.In order to better satisfy the clients and to keep their royalty to the enterprise,actions should be taken to make up the fault whenever it is caused in service.