Order Management System of ERP Based on CRM Concept
Changyuan Gao · Harbin Ligong Daxue xuebao · 2007
This paper is to design an Order Management System that places CRM concept within the context of ERP.The paper seeks to examine and analyse the strength and weaknesses in the ERP and CRM systems.The weaknesses of the ERP system consist basically of its inapplicability in the analysis of the customer resources.On the other hand,weaknesses of the CRM system consist basically of its inability to utilize the resources of the enterprise.Then the paper seeks to scrutinize the advantages of the ERP and CRM systems,in order to utilize a Unified the Modelling Language that helps the analysis and design of Order Management System.This system is understood to be of relevance and significance in helping system development.