The Future Core of Hospital Information System: Client Care System
QU Ji-hang · Commercial Research · 2004
This paper brings forward a new framework of HIS (Hospital Information System) by with making reference to CRM (Customer Relationship Management), and expresses the idea of customer orientation in organizational level of HIS. It describes the structure of Client Care System and discusses the key problems with its implemention. With the progress of hospital information management inland, Client Care System will become the core concept of HIS in the future.