Application Research on a Computer Integrated Management System
Chuanliang Xia · Shandong Machinery · 2005
The scheme of integration of computer telephony integration and customer relationship management is put up, according to shortcoming of information area for enterprise's foreign intercommunion recently. The principle and key technology of integration of computer telephony integration and customer relationship management are introduced in the paper. The data interface of the integrated application system is defined. Data transfer protocol for intelligent route of computer telephony integration is defined importantly. Using the integration system can improve the customer's service of enterprises, the degree for satisfaction of clients, and also can increase the economic benefit of enterprises.