Modeling of Service Quality Based on Users' Apperception
Junde Song · Beijing Youdian Xueyuan xuebao · 2005
For management telecommunication services,the concept of impersonal degree of telecom services' satisfaction is defined based on Qos(quality of service) KPI by using attribute set mathematics theory in the paper.And a telecom service quality model is designed based on theory of man' brain apperception.At last the quality of MMS(multimedia message service) is analyzed with the model.