Research and Development of Hospital Reservation System
Yongfang Liu · Zhongguo weisheng zhiliang guanli · 2011
Hospital Customer Service Center(CSC),working as conformity of hospital service-flow and service function,becomes a good media to build and maintain the customer relationship;reservation system is a significant component of the hospital digital construction for its working as an information integration platform to manage the customers.The study tries to obtain the significant contents of customer relationship management by way of interviewing and analyzing the requirements for reservation system and its construction design,and then works out the reservation system's function of absorbing the potential customers during its normal use.The use of reservation system promotes the operation efficiency of CSC,and bears substantial significance to resolve the customers' problems of long waiting and rush hour.