The Design of the Call Center System for the Government Service
Yu Chen, Guohui Li · Journal of Changchun Normal University · 2006
The call center system for the government service is the combination of database,telecommunication technology,CTI technology,multi-medium technology and MIS.The call center system provides united,convenient and regular service for the people,and also provides a foundation and an assistant medium for the Government to make policies.The System of the paper is designed with the multi-medium Call Center plan of based card.The paper makes a deep explanation to the structured design of topological and logical structured design.