Reader Relationship Management(CRM) under the Environment of Internet of Things
Zhang Mia · Tushuguan luntan · 2014
The article first talks about the obstacle when applying Internet of Things and reader relationship management to library. By comparing the connotations and system structures of Internet of Things and reader relationship management( library CRM), it demonstrates that the Internet of Things can gather the most detailed reader information from various sources to remedy the deficiency of existing library CRM, thus becoming a library CRM booster. Finally, the article puts forward how to build innovation system of reader relationship management under the environment of Internet of Things.