A Framework for the Web Service based on CRM Systems
Liang Kai-chun · Policy-making Reference · 2004
Recently, more and more efforts are directing to the research of B/S and C/S based customer relationship management (CRM) systems. In this paper,we propose a framework of the Web service based CRM system by integrating the xtensible markuplanguage (XML) and HTTP technologies. We conduct a systematic research on the features of CRM systems. We review the principles of the B/S and C/S based CRM systems. Based on the limitations of existing works, we propose a framework for the Web service based CRM systems with the XML technology.