On Service Failures of Information Security Ensuring Products of E—BANKING Based on Customer Complaints
Niu Bing-jie · Journal of Lanzhou Commercial College · 2010
This article is about service failures of information security ensuring products based on related service failure theory.Through doing research on customer complaints data to those who have used the products,we are trying to explain some possible reasons and give service recovery suggestion on information security ensuring products to improve our commercial internet bank service level based on our commercial bank recent situations of E--BANKING information security ensuring products.