Design and implementation of enterprise customer service platform based on Seam
Xue Hui-feng · Electronic Design Engineering · 2012
To improve customer information,service level and overall operational efficiency,reduce staff labor intensity,improve service quality,reduce the overall corporate operating costs,and design a Web-based customer service platform.The customer service platform based Seam standard,its overall architecture,business process,functional modules and physical structure is designed.Application results show that the scheme can effectively integrate and manage the network,after implementation of the system,the efficiency of research management in enterprise has been greatly improved.