A comparative study of computer conferencing and face-to-face communications in systems design
Mary R. Sumner, Dennis W. Hostetler · 2000
The purpose of this study was to investigate the use of computer conferencing and face-to-face communications to support the work of student teams in a systems analysis project. The study compares the differences in decision quality associated with the projects accomplished by these teams, such team's confidence in the group decision, and each team's satisfaction with the overall decision process.