The Design and Implementation of Bank Customer Service System
Jie Liu · Computer Knowledge and Technology · 2008
In combination with requirement from Bank's Customer Center,this paper mainly completes the requirement analysis of Customer Handlers,namely design of function modules,database mode and program flow.The system is a system which has Oracle 9I as its data-saving platform,IBM AIX as its processing platform and Weblogic as explanation and processing container to Jsp and Servlet.Customer service personnel can add,delete and inquire information with Internet Explore on B/S mode.Furthermore,with telephones and CTI(Computer Technology of Integration),they can handle customers' consultation,complaints and suggestions associated with bank cards.Besides,Call Center can train,assess and manage customer service personnel.In addition,Call Center can ensure security of system application as well as data security with authority limit and audition management of operation.