Rough set-based approach to feature selection in customer relationship management
Xing Wang · Jisuanji gongcheng yu sheji · 2008
Application of the rough set theory(RST) to feature selection in customer relationship management(CRM) is introduced.The disadvantages of feature selection methods which causes the low of times and accuracy of text categorization because of many features is analyzed.A feature selection method based on rough set is proposed.It is the characteristic of the method that features based on the importance in the text categorization are selected.The customer relations management is researched,a new method for the solution cus-tomer relations management question is proposed.Characteristic choice method which is based on the rough set compared with the tra-ditional characteristic choice method also can achieve falls Uygur's goal.It is shown by our experiment that this method is feasible.