IP call center deployment scheme in IMS network
Qiu We · Telecom Engineering Technics and Standardization · 2015
Traditional call centers access the existing switching network mainly through TDM. With the development of IP technology, more and more group customer select IP call center. Traditional access methods are unable to meet the access requirements of IP call center of this type. With the widespread deployment of IMS network, which has the ability to support integration services, call center business carried in IMS network will be the new solution. Analysis and research of the deployment scheme of IP call center in IMS network will provide a reference for further practical application.