After-sale System of the Mobile Phone Based on Web Service Workflow Technology
Haopeng Chen · Jisuanji gongcheng · 2004
This paper introduces the after-sale system solution of the mobile phone by workflow based on the Web serviee technology.The workflow based on the Web service technology can enhance the cooperative ability of all after-sale steps and make the business operations much more fluenter, which will improve on the customer service. The workflow based on the Web service technology is a main means of enterprise application integration and can resolve the problem of the isolated information island. As a result, the workflow based on the Web service technology can be well applied to the after-sale solution system.