Exploration and practice of establishing a complaint management system in power supply enterprises
Xue Lu-jun · Power Demand Side Management · 2011
Taking zero complaint as target,from three dimensions of the customer needs,operational requirements,management and control needs,the article proposed to strengthen the control of sections easy to be complained. Zero complaint position risk prevention measures are established to form trinity long-effect complaints management system of power marketing management systems,business processes,job responsibilities,thereby minimizing or avoiding the risk of complaints which have been expected to improve complaints management control and the control capability.