Generating Feedback and Sequencing Moves in a Dialogue System
Staffan Larsson · 2003
In current dialogue systems, user utterances are often verified by the system to make sure the system heard the user right. While this mechanism is useful and important in dialogue systems, it covers only a small part of the spectrum of interactive communication man-agement (ICM) devices occuring in human-human dia-logue. A view of the full range of ICM dialogue moves can be useful for suggesting useful additions to the range of moves handled by dialogue systems, both by making systems more flexible in terms of dialogue man-agement and by making dialogues more natural. Start-ing from a fairly broad categorization of various types of feedback and sequencing moves in human-human dia-logue, we select and implement a subset of these moves in a dialogue system.