Considerations on Application of the Union Between Coal Enterprise CRM and ERP System
De Li · Coal Technology · 2009
Tries combining CRM(Customer Relationship Management)with ERP(Enterprise Resources Planning),According to the true situations and concrete demand of coal Enterprise,combined with specification and standard of coal trades management,takes the thought of union between coal Enterprise CRM and ERP application system,which Unites the sale links of ERP system with CRM,accomplishes the united system that makes customers as lead and makes sale as core with union of ERP and CRM,Realizes the whole BPR(Business Process Reengineering) of coal Enterprise.