Study on patient satisfaction by the method of fuzzy mathematics
Han Mei-ying · JONA The Journal of Nursing Administration · 2008
Objective To investigate the current status of patient satisfaction by the method of fuzzy mathematics and analyze the related factors in psychi- atric clinic.Methods A total of 903 outpatients and relatives from psyehialric elinic were investigated with a self-designed questionnaire.The patient satisfaction was calculated by the method of fuzzy mathematics and the related factors were analyzed by the method of multiple regression analysis. Results The patient satisfaction was 87.20%.The multiple regression analysis showed that times of medical consuhation,residen| regions,types of pay- ment and occupation were related to the patient satisfaction.Conclusion It is suggested to further strengthen human - centered service philosophy to im- prove nursing care and inerease patient satistaetion.