The Construction of A Tele-customers Engineering Support System and Its Integration with PDM System
Jianfeng Lu · Manufacturing Technology & Machine Tool · 2002
s:The competition of manufacturing enterprises is on five factors: time, quality, cost, service and environment. As the market develops, customers are not only interested in the physical properties of a product, but increasingly paying attention to the total offering, which includes the services around the product. The total offering is considered over the life cycle of a product. For the supplier, this means the changes of his service style. The paper introduces a customer_oriented service system_tele_customers engineering support system (TCESS). The composing and functions of a TCESS are discussed. While the engineering data is commonly managed by PDM system in the manufacturing enterprises, this paper discusses the relationship between the TCESS and PDM. The example of a TCESS_the tele_service system in the Tongji University CIMS Research Center_is also presented with the introduction of an integration method with PDM system SmarTeam.