Fuzzy synthetical judgement on in-patient satisfaction
Huang Cai-yu · Chinese Journal of Hospital Statistics · 2006
Objective To explore the in-patient satisfaction of medical service. Methods The order of every service was arranged by use of fuzzy comprehensive evaluation and fuzzy calculation which controls quantity to assessing. Results The whole institute′s satisfaction rate is 83.75%. The score is 92.41. The satisfaction of every office scores above 90 too, the score of doctor in charge is highest and that of the ward diet lowest. Conclusion The ward diet needs to be strengthened correctly. Nursery and technical department service should be improved.