Development and application of secondary based on INtess-Intelligent Call Center
Xiang-Jun Li · Computer Knowledge and Technology · 2010
On the advantages of INtess-based intelligent call center technology solutions are described.Nanchang community of call center system is taken as application to analyze the Construction of Simulation development environment and software development process,and according to the problem of run in east lake pilot,an improved framework is put forward.Practice prove that system performance is more efficient and more reliable and provide a reliable technical support to achieve a new community service ideas and value-added services.This can be for enterprise and government institution-building call centers to provide real significance.