Research on the Evaluation of Searching Engine Based on the CCSI Model
Weiwei Jiang · Information Sciences · 2007
The customer satisfaction index number research is very important to enhance the service e~ciency of the Internet Searching Tools.According to the concrete circumstance of the search engine,this paper pre- sents an CCSI-based evaluation framework.And it is applied in the evaluation and data analysis of Baidu and Yahoo.