Research on an integrated application system
Liu Xiu-ting · Jisuanji gongcheng yu sheji · 2005
The scheme of integration of computer telephony integration and customer relationship management is put up,according to shortcomingof information areafor enterprise's foreign intercommunion recently.The principle and key technology of integration ofcom-puter telephony integrationand customerrelationship management are introduced.TheDataInterface of the Integrated Application System is defined.Data Transfer Protocol for intelligent route of computer telephony integration is defined importantly.Using the integration system can improve the customer's service ofenterprises,the degree for satisfaction of clients,and also can increase the economic benefit of enterprises.