Improvement of medical instruction service quality in near eyesight operation
Yu Hong · 2002
In their practice of providing better medical instruction service, the authors took such measures to improve the service quality for near eyesight patients needing operation as: strictly carrying out service regulations and making the special rules at instruction desk; conducting nurse's quality education; making regular summaries and regular communication; improving the working mode of the medial instruction; standardizing service figure; instructing the medical instruction by applying psychological theory to instruct patients scientifically; going all out to solve the actual difficulties by exerting individual subjective activities. Through all of the above-mentioned they achiered great satisfaction in service and technology.