A Model of Agent with Monitoring Capabilities
Xin Jie Zhao · 2006
With the growing number of distributed information system,the problem of how to automatically supervise and control business processes in dynamic,data rich environments is becoming increasingly critical.We present a model of Agent with monitoring capabilities to liberate human beings from potentially monotonous monitoring tasks.Conven- tional BDI Agent model is extended to BDIC(Belief,Desire,Intention and Capability)model with monitoring capabilities. The monitoring capabilities are induced from a real life application background so that they are domain-independent. The implemented Agent model has been successfully adopted in a customer service management(CSM)system which proves that it is suitable for supervising the execution of the business processes in the enterprise information systems with its re-useable and customizable characters.