Service Tolerance Zone's Management:The Angle of View of Service Transactions
Luo Hai-cheng · Contemporary Finance and Economics · 2003
The conception of the zone of tolerance come from the articles of service management and consumes actions.Service has different types and different services have different tolerance zone's managements.Realize that zone's enterprises have the ability of custom tolerance zone's management,and can manage custom's satisfactions in the course of services efficiently have important meaning to service business.