Order and Ordering Methods of Online Customer Reviews
Yong Lin · Journal of Intelligence · 2012
Tis paper studies the ordering of online wstomer revieas Internet in order to solve the problems of information overload and lost.Taking dianping.com as an example,the paper discusses the characteristics and users' requirements of review information to lay a base for review information ordering.The process of ordering is proposed,and layer ordering and content ordering are designed.Measurement indexes of review information ordering are given based on the users' requirements.At the end of this paper,a case is given.