Design and its application of public traffic call center
Yan Huan-xin · Jisuanji gongcheng yu sheji · 2004
Open structure call center is designed to develop the service for public traffic. The development of communication and middle ware are combined. Application server tomcat is applied. EJB, work-flow and auto-notification are also applied in call center system design. Work-flow is as the control center to manage the query of public traffic and every operation distribution. Auto notification is as the way to develop the service. The J2EE based call center is designed, and the new application in the call center of public traffic is proposed.