Design of Customer Relationship Management Platform Based on Hospital Information System and SMS Gateway
Weixing Wang · Chinese Medical Equipment Journal · 2011
Objective To construct etiology management system of MIS in order to develop the public relationship management platform in view of the Customer Relationship Management platform according with the Hospital Information System in our country.Methods On the basis of Hospital Information System(including HIS,PACS,LIS,CIS and so on),wireless communication service was integrated in order to achieve the accessible communication.Results Not only the leaders of hospital could know the situation of hospital without space-time restriction,but also the public community could obtain the medical service information.Conclusion Modern hospital management idea that people oriented and patients oriented is achieved.