The Research on Internet Call Center
Yu Geng · 2003
With the growth of electronic commerce, businesses must meet customers′ communication needs by offering diverse multimedia interactions for complete convenience, choice and ease of use. Offering Web based services is critical to provide better communications means. In this paper, we present an account of current research efforts on Internet call center, and discuss the concept,implementation about VoIP,Collaboration browsing,Real E mail handling and Text chatting.