Design realization of telephone recording system based on CTI
Haiyan Li · Jisuanji gongcheng yu sheji · 2007
Analogue tape recorders are usedas the traditional way tosupervise telephone communication but thismethod is neither convenient to query and replay,nor to store and manage tape recorder data.A system architecture and implementation method of telephonrecording system,which is based on the integrated technology of computer telecommunication,is provided to meet the need of airlinmanipulation center fortelephone callsupervisionand recording.Thissystem is able to recordmultiplecallssimultaneouslyand supervisonline calls.Moreover all the communication information is automatically stored to the data tapes,which is restored and replayed icase of need.