The Knowledge Society, Libraries and Users’ Expectations on Information Service Delivery: any Paradigm Shift?.pdf
Ebele N. Anyaoku, Nkem Ekene Osuigwe, Chikelunma N. Oguaka · 2014
The introduction of information and communication technologies has brought new divergent and alternate ways to seek and obtain information easily irrespective of time and place. The development has propelled a great debate on the future of libraries which have traditionally collected and provided access to information to the society. The paper is a review on the effect of technology on the library institution. The paper reviewed users’ expectations of libraries in the digital era and presents divergent opinions on the role of libraries in meeting the information needs of the new generation users. While some authors argue that the libraries relevance is diminishing, others see the library as a culturally relevant institution that is needed to facilitate the knowledge society. The paper concludes that understanding user expectations on information service delivery and meeting these expectations is the only way for libraries to remain relevant way into the future.