From Empathy to Care: A Feminist Care Ethics Perspective on Long-Term Researcher–Participant Relations
Austin L. Toombs, Shad Gross, Shaowen Bardzell, Jeffrey Bardzell · Interacting with Computers · 2016
Care pervades all interactions between people. Therefore, research that engages with human participants necessarily includes care, both from researchers and participants. These caring relationships are frequently left unaddressed in research reporting, disguising the fact that researchers are also cared for in their interactions with participants. In this paper, we demonstrate how a care ethics perspective helps to bring clarity to the care entanglements that pervade the relationships that develop between researchers and participants. This perspective not only leads to a more complete ability to disclose the position of the researcher in their data, but also provides insights into how we describe the empathic character of these relationships. We analyze the researcher–participant relationships we developed during two separate long-term research engagements—a 19-month ethnography and a 6-month design deployment—using a care ethics perspective. We discuss how researchers and participants navigate a complex set of roles and reflexively engage with interpersonal vulnerabilities and needs for care. We argue that researchers, particularly those who participate in long-term qualitative studies, have to engage authentically with the multiple subject positions they themselves occupy, as well as the multiple subject positions in which their research participants become entangled. This importantly includes researchers’ positions as individuals with human and social needs who participate in reciprocal, caring relationships with their participants. We argue that HCI research can benefit from incorporating a care ethics perspective, particularly in adopting the goals of developing empathic relationships with participants, acknowledging the reflexivity of research and engaging in researcher self-disclosure. Research participants and researchers perform care for each other throughout the research process. This is demonstrated through two long-term research engagements and a care ethics analysis of the relationships that developed between researchers and participants within them. This care ethics perspective enables a more complete form of researcher self-disclosure, and is helpful when attempting to develop an understanding of empathic relationships with participants.