Identifying Experience Categories to Design for Positive Experiences with Technology at Work.
Katharina M. Zeiner, Magdalena Laib, Katharina Schippert, Michael Burmester · 2016
In order to create positive experiences with technology at work we have go gain a better understanding of positive experiences at work in general. Here we describe how experience interviews can be used to distill experience categories that capture the essence of clusters of positive experiences at work. These experience categories can then form the basis of new positive experiences with technology at work. This process allows practitioners to draw from the wealth of positive experiences in areas that easily lend themselves to those experiences and apply them to areas that might not have been the focus of positive design so far. We find 21 distinct experience categories for situations at work and show how they can be applied when creating concepts for situations involving technology.