Mobile Seva-Enabling mGovernance in India
Kapil Kant Kamal, Manish Kumar, Soumya Shrivastava, Priyesh Chourasia · 2016
Mobile Governance (m-Governance) is a new channel or access method to deliver government service to all citizens. M-Governance provides an additional access tool for e-Government and its processes with the uses of wireless and mobile technologies to deliver services over mobile devices. We present an instructive case study of Government of India initiative taken in mobile Governance called "Mobile Seva". Mobile Seva is to mainstream mobile governance in India as a new model for e-delivery of public services through mobile devices. It leverages the massive dissemination of mobile phones in India to substantially enhance access to electronic services, especially in the rural areas. Mobile Seva platform has been developed based upon open standards and is scalable and highly interoperable. Mobile Seva is the second place winner of the 2014 UN Public Service Awards [1]. Commonwealth Association for Public Administration and Management (CAPAM) has recognized Mobile Seva as a Finalist in the International Innovations Awards 2014[2]