How are we doing? A self-assessment of the quality of services and systems at NERSC (October 1, 1996--September 30, 1997)
CA (United States) Lawrence Berkeley National Lab., William Kramer · 1998
Since its inception nearly 25 years ago, the National Energy Research Scientific Computing Center has provided its ever-expanding client base with the latest in scientific computing resources. A key element of NERSC`s successful operation is its ability to anticipate and meet the diverse needs of clients. In order to further this strong working relationship, NERSC staff and clients meet periodically via ERSUG to share views, offer training and identify problems and solutions. The success of NERSC is measured in large part by the quality of science produced by its clients. NERSC`s job is to give them the reliable tools they need -- client support, software and access to computing resources. To ensure that those needs are being met, a set of 10 performance goals pertaining to NERSC systems and service has been established. The goals that have been set out cover the following areas: Reliable and timely service; Innovative assistance; Timely and accurate information; New technologies; Wise technology integration; Progress measurement; High-performance computing center Leadership; Technology transfer; Staff effectiveness; and Protected Infrastructure. This report, covering work from October 1996 through September 1997, has been produced to give NERSC clients, sponsors and staff a better idea of how NERSC is performing.