Maintenance of Configuration Management System
Josef Nezbeda · Theseus (Ammattikorkeakoulujen) · 2011
The objective of this thesis is to find way of ideal maintenance of Configuration Management System (CMS) to be able to work without unplanned breaks. This system is based on the Information Technology Infrastructure Library (ITIL) recommendations, where is described the many processes needed for provision of IT services. CMS is recording the state of IT in organizations and as such is just the tool needed to follow processes defined in ITIL. To be able recognize maintenance processes requires going through ITIL version 3 publications. This thesis was done on the basis of information gathered from many sources including specialist interviews and the internet. The result revealed the need for a definition of roles for responsibilities, and was followed by tasks to keep systems up to date with actual and needed information. The conclusion included a definition of roles, responsibilities and tasks related to specific parts of CMS and should be studied first from provider’s manual.